I spend the first part of any project gathering requirements, collecting pain points, interviewing the Product Owner, the Dev, Design & Sales Teams, and of course, the customers, or users of the site.
After I collect everything I can, I work with the Product Owner to prioritize the items to fix and develop a schedule for deliverables, then I set about creating a user flow, sitemap and possibly begin some low fidelity wireframes to send to the team for input & collaboration.
Depending on the schedule, I then do Usability Testing. If we have time and the changes aren’t difficult, we can do Testing after most of the site has been updated, if not, I can test using wireframes and simple prototypes to get the point across. User or Usability Testing is critical to the success of any product.
I cut my UX Teeth at a company that doesn't exist anymore, called intelli7. From there, I moved onto AOL Travel, then expanded my application knowledge base at ComScore and started learning about Usability Testing.
Analyzed clients' websites for potential improvements, making suggestions, then improving or creating wireframes to redesign clients' sites. Clients I worked with included: Volkswagen, Rockefeller Center, Hilton, Brickman, Avendra, CREA and others.
Sr UX Designer/joint Art Director to refine our team's UI design. Through ATS I worked for the USPTO on their pattern library and PTAS. I also briefly worked on some work for Boston College and the USDA while at ATS.
Created usability reports using content audits, periodic reviews. Developed and iterated through low fidelity and high fidelity prototypes